HOW TO BOOK

For SELF DRIVE TOURS bookings, please send us a short e-mail stating which tour you are interested in, your arrival and departure date, the number of rooms required and the number of adults and children. If your group differs from the ones mentioned in the itineraries ( 2-4 adults) , we will mail you a tailor made quotation within 24 hours. This quotation is valid for 7 days. To secure your booking a 35% deposit of the total amount is required. On receipt of your payment we will book the accommodation and carhire. Once your reservation has been confirmed we will send you a confirmation voucher with the car rental and establishment's details. Please note: - In the event an establishment is not able to accommodate the client, we will offer alternative accommodation of the same standard. - Although we can request a specific vehicle model in a given category we can at no time guarantee the availability of such a model.  Full settlement of the quote (minus the carhire) is required one month prior to commencement of the tour.

TAILOR MADE - This option enables you to create your own self drive tour with the help from our experts in the field. All you have to do is e-mail us your requirements, ie how long you would like to stay in South Africa, your arrival and departure date, which places are a must, the standard and type of accommodation, the type of car you would like to hire, and we will then help you plan any form of self-drive itinerary in South Africa, Swaziland and Mozambique that will suit your individual needs.

CAR RENTAL

 

CAR RENTAL CONDITIONS - Car Rental Services merely act as agents for various rental companies. Your car hire is subject to the below terms and conditions which are subject to change without prior notice. By making a reservation with Car Rental Services you are agreeing to these conditions. When picking-up your car you will also have to sign the car rental company’s standard rental agreement. All car rental rates are subject to availability at the time of Car Rental Services making the reservation with the car rental company. The daily rates are calculated strictly in cycles of 24 hours from time of pick-up to the time of drop-off. An extra day will be charged if the vehicle is returned late.   Reservation procedure: • Reservations can be placed telephonically, via email or fax. • Please note that we are not liable for any disputes arising from telephonic reservations. • After having received your reservation request we will book your vehicle with the car rental company • Once your reservation has been confirmed we will send you a confirmation voucher with the car rental details. • Please note that although we can request a specific vehicle model in a given category we can at no time guarantee the availability of such a model. Vehicle pick-up and payment procedure: • At the pick-up location you have to present the confirmation voucher together with your driver’s license, ID or passport and credit card. • Any additional drivers must also present their driver’s licenses and ID’s or passport documents. • Everything is payable directly to the rental company when picking up your car. No pre-payment is needed. • At the start of the rental, the rental branch will put onto the renter’s credit card a hold consisting of the total rental amount and the R3500 refundable excess and fuel deposit. Please make sure you have enough funds available on your credit card at the start of the rental to cover all costs and refundable deposits. • The rental branches ONLY accept CREDIT CARDS. Debit cards, cash or cheques are NOT accepted. • Extension fees are charged at a surcharge of 25% on the daily rental rate if you extend directly with the car rental company and not with us. • All excluded charges are subject to change without prior notice Cancellations, changes and extensions: All changes, extensions and cancellations have to be done with Car Rental Services by contacting us during our office hours (Mon to Fri from 7.30 to 17.30 and Sat from 8.00 until 13.00). A penalty fee of R250 is payable to us should you not pick up your car (no show). Driving requirements and minimum age: A valid, unendorsed license is required. If the license is not written in English you need to have a valid international license. The minimum age for drivers is 21 years, there is no maximum age. If you are younger than 23 you can drive a rental vehicle, provided you have had an unendorsed license for more than two years. A young driver surcharge is payable directly to the rental company for each driver under the age of 23 years Insurance cover: The insurance covers you against damage and theft. In case of any damage or theft your excess liability is limited to between R6000 and R9600, depending on the vehicle category rented and the Insurance cover taken. The personal accident insurance covers you collectively up to R25000 for disability, death and up to R2500 for medical per incident. More details are available on request from the rental branches. Third party cover is included up to €100 million. Factors that could negate all insurance cover:  * Gross or Criminal negligence * No other vehicle involved in the collision unless exceptional circumstances apply * Unauthorised drivers – i.e. names of additional drivers not listed on the rental agreement. * Not obtaining authorisation from the rental company to extend the rental * Not reporting damage to the rental company immediately * Not adhering to traffic, road and driving rules and regulations * Driving under the influence of alcohol or any illegal substances * Unsuitable driving or road conditions * Unauthorised cross border rentals * Not being able to produce keys in case of theft unless exceptional circumstances apply * Not reporting exact details of the last known location of the vehicle prior to theft * Not reporting the loss to the rental company within 6 hours. Cross border rentals: You must notify Car Rental Services at the time of reservation if you intend to travel across the border. All vehicle categories are allowed into Botswana, Lesotho, Namibia and Swaziland. Only vehicle categories J, A, T, B, C, D and F are allowed into Zambia and Mozambique. In addition, international passport holders are permitted to cross into Mozambique and Zambia with vehicle categories W, V, S & E. No vehicles are allowed into Angola and Zimbabwe. A non-refundable fee of R500 will be levied for vehicles passing into Botswana, Swaziland, Lesotho and Namibia. The fee for entering Zambia and Mozambique is R1250. The car rental company will issue cross border permits for each country you plan to enter. In case of damage or theft occurring outside of South Africa, an additional excess liability of R9000 will be added to your South African excess liability. The additional excess liability will also be taken as a refundable deposit at the start of your rental, please make sure that you have enough funds available on your credit card. Further insurance and cross border charges may apply for certain vehicle groups. Neither we, nor the rental company can be held responsible if a renter is refused entry into another country. Any Cross Border Charges are settled directly at the border. After the rental, all cross border documentation is to be left in the glove compartment or handed to a car rental representative. A penalty fee may be levied if the documentation is not produced or found.